Jewellery Shipping
HOLIDAY SHIPPING DATES
In order to receive your order in time for the holidays, we suggest making your purchase by the following dates…
UK - 20th December
Europe - 18th December
USA - 17th December
Rest of World - 10th December
Please take into consideration that customs clearance may cause delays to orders.
Any orders placed after 12pm on Monday 23rd December will be processed on Friday 3rd January, when normal service will resume.
*Extended returns policy of 30 days*
Worldwide shipping is free for all orders over the value of £350. For orders below £350, shipping will be calculated and applied at checkout.
Duties and taxes are covered by Lisa Eldridge Jewels in Australia, Canada, Germany, UK and US. For all other territories, duties and taxes will be charged at checkout.
UK - EXPRESS SHIPPING - £5.95 - 2 working days
Europe - EXPRESS SHIPPING - £9.95 - 4 working days
US - EXPRESS SHIPPING - £15 - 5 working days
Rest of The World - EXPRESS SHIPPING - £24.95 - 10 working days
All orders are hand packed and shipped from the UK. These estimates exclude weekends and bank/public holidays. Unfortunately, we are currently unable to ship to France, Greece, Hungary, India, Italy, Portugal, Russia, South America, Switzerland, Thailand, Turkey, Ukraine and Vietnam. Orders placed after 1PM (UK time) won't be processed until the next working day.
You will be sent a confirmation email on receipt of your order.
Upon dispatch you will be sent a second email with your shipping tracking link. All Jewellery shipping is by a global recognised and insured courier - either FedEx (Priority) or Royal Mail (Next Day). Unfortunately, we cannot accept liability for any delay in the delivery of the Jewellery.
We want to ensure you receive your products in perfect condition and as soon as possible. Lisa has taken a lot of care and pride in how to pack and present her jewellery, to protect it on its journey to you and provide you with a beautiful collectable jewel box for the future. Rings and earrings come in a round vegan suede padded box in a variety of blush tones ranging from a delicate lilac, pink blush, eau de nil and a deep lavender. Each box is then packed in a monogrammed blush pink, delicate lilac, eau de nil or french navy outer gift box. Every box contains a ‘vintage rouge puff ’ in a variety of colours, for polishing your stone – and for fun! Charms will arrive in a high quality, sealed and monogrammed white card envelope.
Returns
We hope you love your purchase, but if for any reason you do need to return something to us, we’ve made it as simple as possible.
We are able to accept jewellery returns within 14 days of purchase. Please email jewels@lisaeldridge.com stating the reason for your return. You will then be issued a returns label and courier information. You must enclose a copy of your proof of purchase with your returned product (the confirmation email).
We will only accept goods that are unworn, undamaged and in the original packaging.
If your package is visibly damaged on receipt please tell the person delivering your goods that you wish to sign as “received damaged”. If, once opened, your goods are faulty or damaged please contact us immediately at jewels@lisaeldridge.com.
We will process your refund within 5 days of the return to your original payment method. Your bank or credit card company may then take 4-7 business days to credit your account. If your original payment method has expired please email jewels@lisaeldridge.com.
For full delivery and returns information, click here to read our full Terms and Conditions.
